Refund Policy

Last updated: April 16, 2026

1. Overview

At Lawxygen, we strive to ensure absolute customer satisfaction with the services we provide. However, we understand that there may be instances where a refund or cancellation is necessary. This policy outlines the conditions under which refunds are processed.

2. Eligibility for Refunds

Refunds are considered on a case-by-case basis and are typically granted under the following circumstances:

  • If the service you purchased has not been initiated by our team within the specified timeframe.
  • If there has been a billing error or an accidental duplicate charge.
  • If the specific conditions of a service guarantee (if applicable) have not been met.

3. Non-Refundable Services

The following services are generally considered non-refundable once work has commenced or been completed:

  • Government fees, filing fees, or taxes paid on your behalf to relevant authorities.
  • Consultation sessions that have already taken place.
  • Drafted documents or agreements that have been delivered to you.
  • Any service where our professionals have already invested significant time and resources.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at support@lawxygen.com within 7 days of the transaction date.
  2. Provide your order/transaction number and a detailed explanation of the reason for your refund request.
  3. Our team will review your request and respond within 3-5 business days.

5. Processing of Refunds

If your refund request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's or payment provider's policies (usually 5-10 business days).

6. Deduction of Charges

In cases where a partial refund is approved for a service that has been partially completed, we reserve the right to deduct an administrative fee and any external costs incurred (such as government fees or third-party vendor costs) from the final refund amount.

7. Contact Information

If you have any questions about our refund policy, please contact us at support@lawxygen.com or through our contact form.